A Florida mom said she had to wait over 10 minutes to get through to 911 to report her daughter missing, and another two hours for a woman to return the young girl back to day care after she picked up the wrong child.

News 6 reports that 32-year-old Holly Smith went to the Pathways Early Learning Center in Port Orange on Friday afternoon to pick up her daughter. When a day care employee told Smith that her daughter was already picked up, the shocked and terrified mom called 911. While waiting excruciating two hours at the daycare, a woman popped in with Smith’s daughter. Apparently, the day care gave the other woman, who was picking up a friend’s daughter, the wrong child.

“I went to find my 4-year-old and she was gone. I was seriously wondering if I was ever going to see my kid again.”

To make matters worse, daycare workers said Smith called in and gave permission for her child to be picked up by someone else. Smith was adamant that she never made such a call. Smith tearfully called 911 and even apologized for calling, but felt she had no other options.

“I have no idea who it would have been. They said they had made arrangements but I hadn’t. I am sorry for calling 911 but I didn’t know what else to do,” Smith said during the 911 call.

The ordeal was over when the daycare employees found a different child still waiting at the day care, the girl that should have went with the other woman.

Smith is grateful to have her child back, but she immediately withdrew her from the day care center.

“This is inexcusable. They have all of these security measures, and it was still allowed for my child to go home with the wrong person.”

No charged were filed against Parthways, but the center could face fines of up to $500 for “not following state protocol.” Following the incident, Pathways disabled its reviews section on Facebook after numerous people left negative reviews.

[Feature Photo: Google Maps/June 2016]